At DTC Computer Supplies, we recognize the importance of quick and thorough office equipment repairs for your business. Downtime costs you productivity and money, so we strive to fix it right in a timely manner. We have a team of expert field engineers waiting to help you! Our engineers can usually diagnose your issue over the phone and resolve your issues on the first trip to your site. As a family-owned business since 1965, we know what it means to have the job done right the first time. We pride ourselves on quality work and customer service, meaning you can dial directly to a real person, instead of trying to find your way through a phone maze. Let us show you why we’ve been a local favorite and a trusted industry leader for over 50 years.
The printer is that one piece of office equipment that you really don’t appreciate, until it doesn’t work. But with so many brands, models, and parts on the market; is it really worth trying to spearhead your printer repair yourself? Most likely you will spend more time trying to troubleshoot the error and waste more money buying the wrong parts than you need to. It’s wise to just leave this job up to the experts. At DTC, we recognize that not every business is the same. That’s why we’ve created three different tiers to our TotalCare© Maintenance Program. This give you the freedom to choose which program is right for your business. No matter what your printer issue is, we’ve got you covered. We also only use high-quality parts that meet or exceed OEM specifications ensuring you printer is back up and running FAST!
No Trip charge (20 mile radius)
Discounted labor
15% discount on parts
Free yearly cleanings
100% guarantee
1-4 printers
8 hr. time response
No trip Charge
Free labor
Free parts included: Pickup rollers, transfer rollers, feed rollers
25% discount on all other parts
Free yearly cleanings
5-15 printers
6 hr. time response
100% guarantee
No trip Charge
Free Labor and Maintenance
all consumable parts included*
Free yearly cleanings
15+ printers
4 hr. time response
100% guarantee
Labor Rates
In Shop Rates Remote Rates:
$45 if we can fix it in 30 minutes or less, otherwise $75 per hour
On Site Rates:
$75 per hour (minimum of one hour).
Travel Fees:
0-10 Miles = Free of charge
11-25 Miles = $25 Flat fee
26-50 plus Miles = $50 plus $1.50 per mile over 50 miles
Arguably, the most common printer problem you’ll encounter is running out of out of toner. Unfortunately, you usually don’t realize this until it’s too late. It’s an easy fix by simply replacing the toner cartridge in the printer. The toner itself is a bit more complicated.
DTC also provides FREE Parts and Labor with purchase of toner. With your first purchase of toner we will deliver to your office and provide a free cleaning of the printer and install the cartridge. No contracts and cancel at any time. It doesn’t get much better than that!
With DTC replacement toner and ink cartridges, you have options:
DTC Laser Toner is ideal for high volume printing needs, best suited for small-medium businesses and schools that print a lot of text heavy documents and color prints.
DTC has superb quality OEM toner from all major brands including: HP, Xerox, Brother, and Lexmark.
DTC ink cartridges are ideal for printing a small volume on a regular basis and quality photos.
Call DTC Computer Supplies today @ 1-800-700-7683 or email us @ contact@dtc1.com.
As one of the industry’s leading IT asset management service providers, DTC provides a suite of effective solutions.
Discover what it feels like to work with a quality partner.