When looking at purchasing new servers for your organization, it can be a real dilemma deciding which to choose. With so many different brands offering so many different features, the current server industry may seem a bit saturated to some. Well this article does the hard work for you. We’ve narrowed down the list of server manufacturers to two key players: Dell and Hewlett Packard Enterprises (HPE). WE will help you with your next purchase decision by comparing qualities and features of each, such as: customer support, dependability, overall features, and cost. These are some of the major items to consider when investing in a new server. So, let’s begin.

    Customer Support – Dell

    The most beneficial thing regarding Dell customer support is that the company doesn’t require a paid support program to download any updates or firmware. Dell Prosupport is considered in the IT world as one of the more consistently reliable support programs in the industry. That being said, rumors have been circulating that Dell will soon be requiring a support contract for downloads in the future. 

    You can find out more about Dell Prosupport here.

    Customer Support – HPE

    Unlike Dell, HPE currently requires businesses to have a support contract to download any new firmware or updates. It can be tough to find support drivers and firmware through HP’s platform even if you do have a contract in place. HPE’s website is a bit challenging to use in regard to finding information on support in general. On a brighter note, the support documentation provided is extremely thorough, and those with know-how can find manuals for essentially any thing you need. Though, by creating an online account through HPE‘s website one can gain access to HPE‘s 24/7 support, manage future orders, and the ability to utilize the HPE Operational Support Services experience. 

    Customer Support Winner: Dell

    Dependability – Dell

    I’ll be the first to say that I’m not surprised whenever I hear about Dell servers running for years on end without any issues. Dell has always been very consistent as far as constantly improving their servers. Dell is the Toyota of the server world.

    Dependability – HPE

    Despite the reliability claims made for HPE’s superdome, apollo, and newer Proliant line of servers, HPE is known to have faults within the servers. In fact, a survey done mid-2017, HP Proliant’s had about 2.5x as much downtime as dell Poweredge servers. However, HPE does do a remarkable job with prognostic alerts for parts that are deemed to fail, giving businesses a n opportunity to repair or replace parts before they experience a down time.

    Dependability Winner: Dell

    Out of Band Management Systems

    In regard to Out of Band Management systems, HPE’s system is known as Integrated Lights-Out (iLO), and Dell’s system is known as Integrated Dell Remote Access Controller (iDRAC). In the past there were some major differences between the two, but currently the IPMI implementations don’t differ enough to be a big determining factor. Both systems now provide similar features, such as HTML5 support. However, here are a few differences they do have.

    Out of Band Management Systems – Dell

    Dell’s iDRAC has progressed quite a bit in recent years. After iDRAC 7, java is no longer needed, yet the Graphic User Interface is not quite as nice as the one. iDRAC uses a physical license, which can be purchased on the secondary market and avoid being locked in again with the OEM after end of life. Updates are generally a bit longer with iDrac.

    Out of Band Management Systems – HPE

    HPE’s ILO advanced console requires a license, buy the standard console is included. Using the advanced console can ultimately lock you in with the OEM if your servers go to end of life. Unfortunately, they can’t be purchased on the secondary market. Although, it’s been noted that you only have to purchase one product key because the advanced key can be reused on multiple servers, this is against HPE’s terms of service. Generally, the GUI with ILO advanced appears more natural and the platform seems quicker.

    Out of Band Management Systems Winner: HPE

    Cost of Initial Investment- Dell

    Price flexibility is almost nonexistent when negotiating with Dell, however with bigger, repeat customers Dell has been known to ease into more of a deal. In the past Dell was seen as being the more affordable option, but the initial cost of investment is nearly identical now. With Dell typically being less expensive, it tends to be the preference of enterprise professionals attempting to keep their costs low to increase revenue. Simply put, Dell is cheaper because it is so widely used, and everyone uses it because it’s more cost effective.

    Cost of Initial Investment- HPE

    HPE is generally more open to price negotiation, even though opening quotes are similar to Dell. Just like everything in business, your relationship with the vendor will be a much greater factor in determining price. Those that order in large quantities, more frequently, will usually have the upper hand in negotiations. That being said, HPE servers tend to be a little more expensive on average. When cost is not a factor, HPE leans to be the choice where long-term performance is the more important objective. HPE servers are supported globally through a number of channels. Due to the abundance of used HPE equipment in the market, replacement parts are fairly easy to come by. HPE also offer a more thorough documentation system, containing manuals for every little-known part HPE has ever made. HPE is enterprise class, whereas Dell is business class.

    Cost of Initial Investment Winner: Tie

    The Decisive Recap

    When it really comes down to it, HPE and Dell are both very similar companies with comparable features. When assessing HPE vs Dell servers, there is no winner. There isn’t a major distinction between the companies as far as manufacturing quality, cost, or dependability. Those are factors that should be weighed on a case by case basis.

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    You can start by sending us a list of equipment you want sell. Not only do we buy used IT Equipment, we also offer the following services:

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